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To change how it engages with customers, the multinational telco built Aura—an intelligent conversational agent for multiple services ranging from real-time support to changing the TV channel.
Using its cloud-based smart factory solution ezUMS, LG CNS gets real-time data from factories or products—and utilizes machine learning—to manage production to forecast breakdowns.
Using Azure, Carnival Maritime tracks and predict water use, monitors equipment health, and analyzes asset data streams. This live operational data helps maintain everything needed to keep a cruise ship in working order.
Liebherr Group implemented Microsoft Dynamics CRM and Social Engagement. Now, they're immediately altered and able to react quickly to customer concerns, as well as industry news and trends.